High Tech Support When You Need It

Advanced Support when you need it

At Rockpile we strive to provide the highest value we can to our users through Advanced Technical Support delivered via phone, email, web meetings and the MyRockpile Community forum.

We backup our support with the MyRockpile Library Season Pass program for training, to cover those more “in depth” requests for help.

Technical Support for RPS Command Libraries and Toolboxes is included in your annual subscription.
Support for Trimble Business Center or RPS Tracker can be added to your annual subscription at any time, it is also available for non RPS Command Library / Toolbox subscribers

Trimble Business Center Users

When you Need a 'Power User' on Speed Dial

Turn to us when you get stuck or need advice and assistance. We act as an extension of your in-house team to offer you the support you need to complete your projects on time and on budget.

RPS TRACKER SUPPORT

RPS Tracker Support is included in your Annual Support Agreement. This includes initial consultation regarding setting up your system as well as ongoing phone, email or web meeting support.

Support Options

SUPPORT LINKS

Reach out to us for any support you need.

MYROCKPILE COMMUNITY

At Rockpile we are committed to creating and developing a User Community. The MyRockpile Community is our meeting place where you can ask questions, read responses to posts and access a wide range of support and training materials 24×7 in an organized and searchable environment.

Learn and collaborate with RPS experts and users from around the world to get the help, assistance, ideas or suggestions that you need to get your job done faster.

Categories and Topics

Browse the wide range of categories and individual topics and threads or create your own posts or responses.

Pro Tips

Learn from Professionals who have a wealth on knowledge in your industry.

Q&A's

Pose questions and get answers from expert users.

Troubleshooting

Getting stuck? Turn to our community for help.

Create a Support Ticket

If you are in need of support fill out the form and our team will assist with any need that you have.

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Support vs Training

"What is the difference between Support and Training?"

Have any questions for our team or need Support or Training?

Support is typically a single request for help that can be answered by email, phone or short web meeting typically lasting 30 minutes or less. Our response can be a guided walk through, a show and tell, a detailed email, or a video recorded and posted on the MyRockpile Community.

Example: Help me understand the details of the Earthworks Summary Report
Training is a structured program of training content delivered live, via webinar or as a curriculum of video training classes designed to teach you the basics, intermediate skills and advanced knowledge, that helps a new, basic or intermediate user to understand an entire process e.g. Site Takeoff, Corridor Modeling, Site Data Prep, Managing Data for Field Systems.

Example: Show me how to build a Corridor Model

Full Service =
Maximum Value & Support

At Rockpile Solutions we believe strongly that a software product purchase of any kind, only provides full ROI when you have access to great support and training tools that aid and accelerate your learning.

While we offer Toolboxes and Command Libraries independent of Support and Training, we know that you leave value on the table when you cannot call for support or rapidly access training, that puts the tools in a workflow context.

Our Combo Deals and Corporate Portal Program for larger organizations provide the best value for money when you are looking for the fastest return on your investment through the provision of product, training and support services.

Single User / Small Groups

We act as an in house Power User just a phone call away

Modeling & Estimating Combo

$2,195

All Tools Combo

$2,395

10% Discount for 3-5 users

Corporate Portal Plans

All Tools, Training & Technical Support

$10,500

5 users / per year
$2,100 / user
Additional Users Can Be
Added at Reduced Prices

Training & Technical Support

$4,500

5 users / per year
6 – 10 Additional Users $475 / Year
11+ Users $395 / Year